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Training — Selected
Samples
Skip to: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z In this seminar we will focus on what changes occur as we age and learn some strategies , look at the positive changes as we age, examine the causative factors of aging and learn strategies to slow down the adding process. We will specifically debunk some common myths about getting older; learn about the changes in our bodies and our lives that typically occur with aging; and learn ways you can slow the aging process, and maintain your health and vigor as long as possible. In today’s society happiness seems to be a lost concept, one that we either have forgotten, devalue or have lost sight of in our hectic lives. In this workshop we will learn about where long term happiness does and does not come from, characteristics of happy people, self-examine our most important values and examine tips for getting more happiness into our meaningful lives. Balancing Work and Personal Life In today’s stressful world, one of our greatest challenges is balancing the opportunities of work and the demands of our personal life. Without appropriate awareness of areas of our life that are out of balance – whether it be home issues, career issues or leisure issues, we will often experience the physical or mental affects of stored up stress. In this presentation, we will do some self-assessments of our current life balance and develop skills to provide temporary escapes from career pressures and home demands. We will give particular focus to the stages of job burnout and develop our own checklist for burnout prevention and recovery. Change and Technology: The Good Guys and Bad Guys In this workshop we will examine how technological changes have made an impact on you. We will examine our own personal experiences with technological change and our initial reactions. Utilizing theory about technology and generational differences, we will discuss the meaning of technological change – whether a threat or an opportunity. We will spend time specifically examining how technology has allowed us to work more efficiently and how we can embrace technology as it is integral to our job. Change Copers/Change Victims – How to Survive and Thrive Reorganization and Change If there is one constant in organizations, it is change. Many employee do not fear change, they fear loss. In this experiential workshop, we will examine elements of the change process, sources of change, challenge perceptions and myths about change. We will identify different forms of organizational change – from promotions to layoffs to survivors of downsizing. We will then evaluate your capacity to cope with change and the types of change responses – the entrenched victim, the overwhelmed resister, the clueless denier and the productive learner. We will include with an understanding of the qualities of understanding, flexibility, resilience and momentum which are needed to deal successfully with organizational change. Change is Inevitable: Growth is Optional Change is inevitable. But our reactions to change are not. Everyone experiences change on a daily basis in both our professional and personal lives. While we can’t always control the changes that occur in our lives, we can learn to better control the way we respond to change. In this workshop, we will learn how to manage changes in the workplace. We will look at the nature of the change process and discern normal change reactions and productive change behaviors from reactions that may impact your health. We will be introduced to the four stages of change, take a personal change assessment and develop an action plan with coping strategies for the next event of change. Change Management – Finding the Up in Upheaval Change is an inevitable part of life – including our work life. Coping with change requires an understanding of the change process, its possible impact and management techniques. In this workshop, we will learn about the sources of change and a model for understanding the change process, particularly as cycles of change occur in the workplace. With a greater understanding of the transition process, we will self examine our typical responses to change, and lean how to manage resistance to change. We look at the strategies for deciding whether to be a change thriver or a change sufferer. We will conclude with some discussion of resources and action planning. Uncivil, rude and disrespectful behaviors have reached epidemic proportions and their effects are crumbling the very foundation of our workplace. A disrespectful workplace environment impacts morale, retention rates, productivity and profits. In this presentation we will become more aware of the scope and prevalence of uncivil behavior in our workplace, examine our own experiences with uncivil behavior and its impact on us personally and professionally. We will learn how to cultivate civil behavior whether we are the source, the target, the observer or the person in authority. By the end, we hope to learn how to boost our civility quotient both personally and organizationally. Conflict Management in the Workplace This conflict management workshop discuss conflict and various techniques which can be used to constructively address any difficult situation. We will discuss what is conflict, identify sources of misunderstandings, address individual conflict resolution styles (based on the work of Thomas-Kilmann) and learn the benefits of flexible conflict resolution techniques. By the end we will have a list of do’s and don’t’s to constructively address various situations that may arise on our team. This workshop helps evaluate the link between conflict management styles that can address various types of difficult situations. It emphasizes our own abilities to evaluate our responses to various types of conflictual stimuli. Through role plays, we will practice moving beyond conflict to a negotiation stance - identifying the best timing, place, and preparation for successful resolution of conflicts with difficult people. Our focus is to distinguish situations where conflict is dysfunctional and how to achieve positive outcomes through functional conflict resolution. Coping with Elder Care-givingWe are all living longer but are we living better? It is highly likely that all of us with be dealing with the challenges of elder care giving at some time in our lives. A caregiver is a person who is concerned about providing physical, emotional or financial assistance to an older person. Care giving creates a tremendous amount of unique stressors. In this seminar, we will share the stressors that elder caregivers experience. We will look at healthy and unhealthy reactions to these types of stressors. We will focus on strategies for preventing caregiver's stress and burnout by identifying your sources of stress, setting realistic goals, expectations and limits, and by being aware of resources and people that you can ask for and accept help as the best way of taking care of yourself. Coping with Holiday BluesDuring the holidays, many employees not only experience holiday-related stress but they also struggle with depression. The changes in behavior indicate that they may be experiencing holiday blues. This may affect the employees’ performance and working relationship with co-workers. While for most of us, the holidays evoke a wide range of feelings, memories, a strong sense of family anticipation and joy, for others, it is a time full of disappointment, sadness, loss, tension or even fighting, acrimony and hurt. In this workshop we will review your holiday memories, look at contributing factors to holiday blues and understand how we can cope with the inevitable stressors that accompany the holidays. Every day in our work and personal lives, we encounter people who are difficult to deal with because of their behavior, conduct or attitude. In many situations we are frustrated in our abilities to identify and recognize and deal with aberrant behavior as well as understand its cause. In this presentation, we will learn about the definitions and motivations causing difficult behavior, profile various types of difficult people and teach strategies on how to manage other people’s anger. We will explore situations that can apply to your interactions with the general public, your customers, your co-workers and your managers and learn about specific approaches to conflict resolution. Dealing with Job LossAlthough it is predicted that workers will average 4 or 5 organizational changes that are not self-propelled in a lifetime, it still has a terrific impact on us when it occurs. While our reactions and resultant behaviors change over time, it is a difficult process that is both similar and different for all of us. In this workshop we will learn about the typical and normal reactions to change and loss, examine the impact of job loss and what influencing factors determine how we cope, evaluate our own vulnerability to stress and change and identify survival strategies for successful adaptation. Depression in the WorkplaceMore than 20 million people suffer from some form of depression in the US and over two-thirds fail to get appropriate treatment. This mental health problem inevitably causes performance and interpersonal concerns at the workplace as well as feelings of helplessness or anger at home. In this workshop, we will learn some of the signs, symptoms and indicators of depression and suicide, learn about the presentation of different types of depression, understand the treatability of depression, as well as tips on do’s and don’ts about managing depression in others. Developing Team Work SkillsIn this highly experiential workshop, we will focus on developing the essential skills for effective team work through self-assessments, activities and exercises. We will focus on the key team areas of team member roles, team communication, team decision making, team problem solving, managing team conflicts and team leadership. We will assess the strengths and weaknesses of the team and develop work goals and action plans for skill development. US companies are supporting workplace diversity but we still have a long way to go. In this workshop we will be come acquainted with the concept of diversity/cultural competency and use interactive group exercises to practice seeing through another’s “eyes”. Our aim will be to become more aware of one’s perceptions and sensitivities to different people and how that awareness contributes to effectively empowering and respecting all employees. We will provide education on the key variables of diversity with primary focus on stereotypes, biases and prejudices and the influence they have on our daily interactions with employees, colleagues, clients and customers.
Wellness and life style improvement programs are rapidly becoming a top corporate priority with many employers and the design and implementation of these programs often falls into the lap of Human Resource Professionals. In this seminar, we will understand the benefit of company based wellness initiatives as a way to drive down health care costs for employees. We will illustrate the diverse components of wellness and lifestyle programs with measurable success and demonstrated outcomes. Finally, we will provide an effective step by step strategy for Human Resource Personnel to design a customized wellness program with a supportive corporate culture and regular employee participation. Enhancing Effective Supervision What all managers have in common is that they manage and interact with people. Yet not all managers are “people person” who feel comfortable in this role nor have received appropriate management training. In this workshop, we will learn about the characteristics of supervision, how managers actually spend their time and what assumptions managers hold about people that impact their behavior as well as their attitudes towards their subordinates. We will also look at motivational styles and understand some of the ways you can become a more effective manager. What distinguishes a boss from a great leader? We need to think about what constitutes great leaders and what competencies do they have, learn how we measure up as a leader and become more aware of our strengths and learn some strategies to demonstrate leadership in our daily activities with our team. In this workshop we will do self-assessments according to the 10 Leadership Competencies, identify our current leadership strategies, and integrate great leadership skills as we work with others interpersonally, communicate effectively, coach our employees on their professional development, impart our vision, assist with managing change, and motivate our team to work together to complete successful projects. Gender Dynamics In The Workplace While work by Gray and Tanner have helped us learn that men and women speak different languages, sometimes our differences are not as obvious in the workplace; an environment where people closely guard their personal feelings. This workshop analyzes how gender differences can adversely affect workplace respect and cooperation. By understanding the differences on how men and women communicate, solve problems, react to stress and conflict, experience emotional support, and misinterpret the other’s behaviors and reactions, we can have a more efficient and productive workplace. In this fun, humorous workshop, we will learn how men and women can work better with each other and improve their workplace communication skills and relationships. Generational Diversity – From Collision to Collaboration This is the first time we have four different generations working together and we are hearing sounds of generations colliding. The age-diverse workplace can echo and dysfunction with conflicting work ethics, dissimilar values and idiosyncratic work styles. Given the challenges of recruitment, retention and the importance of integrated teams, this presentation will help attendees gain an awareness and understanding of generational issues that impact people of multi-generational workplaces. We will also discuss strategies to move collision to collaboration for working with people across generations. Getting It All Done: Managing Time, Priorities and Deadlines In this shorter time management seminar, participants will learn strategies for scheduling, planning and prioritizing their professional and personal life. Small groups will share tips to manage papers and to conquer procrastination. We will develop a guide to identifying time wasters and techniques to avoid them. Growing through ChangeChange can be viewed as a crisis or an opportunity but we know that it is the one thing in life that is constant. We can begin to look at the sources for change in our personal and professional lives and see what typical reactive styles we tend to use. We’ll look at the transition process that we must go through as humans to adapt to change and analyze why and where we tend to get stuck. We will do a personal change assessment and begin to look at the venture into the unknown, identifying positive attitudes and strategies for growing through all types of changes. How Stress Affects Nutritional Habits One part of stress management, is to learn how stress affects our nutritional habits. All of us struggle with eating well from time to time, especially when we are managing stressful times. It is OK to be vulnerable and turn to our eating weakness at times, whether it be chocolate or ice cream. But when we are stress eating and this now forms a habit, we must learn to recognize the cues that trigger poor nutritional choices. There are five categories of cues that trigger poor nutritional choices: social cues like Christmas parties; situational cues like the dessert tray ceremony at a restaurant; negative thoughts- such as I'm past 40 so what's the use; negative feelings such as anxiety or disappointment with self; or sudden stress such as a new job. For each category, we will learn how to deal with the trigger with effective coping strategies. We will also learn additional tools for this part of stress management and how to put them to use for better nutrition and lower stress. How to Coach an Effective Team Successful leaders know that team members need consistent coaching, mentoring, and counseling to develop their skills, motivate them and spark their interest and enthusiasm. In this workshop, we will teach leaders how to identify their team’s varying needs at each stage of its development; how to treat team members as individuals, and celebrate everyone’s efforts and contributions; encourage creative solutions, open discussion and idea-sharing; and assess when it’s best to cheer from the sidelines and when active leadership and intervention is the answer. This stress management seminar focuses specifically on work-related stress. While stress is a fact of life, it doesn't have to be a way of life - even at work. We will explore our unique work-related stressors and look at resulting stress based performance problems. We will begin to develop our de-stressor tool kit by working out our values, establishing goals, learning how to prioritize and get organized at work. We will write an action plan of our optimal individual performance goals and develop daily habits to help us reduce stress at work. Our goal is to create a more stress-resistant workplace where we control our stress instead of stress controlling us. We will learn about resources, activities, exercises and relaxation techniques and practice setting up an action plan for a typical workplace scenario. "How to Handle Emotionally Charged Situations" This seminar will focus on communicating effectively under pressure. Handling emotionally charged situations at work requires a specific set of skills to manage confrontation, anger and emotional tension. In this seminar, you will begin to identify and disarm emotionally charged situations in the early stages, before tensions escalate out of control. You’ll learn the positive and negative effects of emotions in the workplace, and savvy tips for getting through tense situations> We will also role play situations for dealing with backstabbing, gossip and resentment from others. Ultimately, you will be able to get to the real issues behind the emotions when the heat’s on high. While there are many stressors in our world, there are specific contributors to the many stages of job burnout. This workshop will help us assess our own burnout potential, the contributors of our workplace environment, and symptoms of job burnout. We will learn job burnout prevention and recovery tips and see what personal traps and obstacles get in the way of our own occupational health. Keys To A Fulfilling Relationship In A Dual Career World This is a workshop for couples (at any stage of their relationship) who want to improve their communication, grow closer, handle the stress of daily life and find continuing success in being together. We will learn about the myths and stages of relationships, the qualities inherent in a healthy relationship and how to avoid the pitfalls that causes the demise of relationships. The program is practical, useful, upbeat, fun and best of all - it works. Leadership Styles: Patterns and Possibilities Leadership style is the manner and approach of providing direction, implementing plans and motivating people. A critical question for managers is to find what leadership style works best for themselves, their individual employees and their organization. There are many leadership styles from which to choose. Based on the work of Kurt Lewin, these range from a very classical autocratic approach to a very creative, participative laissez-fair approach. A good leader uses all three styles, depending on what forces are involved between the followers, the leader and the situation In this workshop, participants will take a leadership style quiz that reveals their fallback style. They will then experience the use of all three styles, through role plays and discussion and evaluate how to determine the best leadership styles. The participants will evaluate the positive and negative consequences of utilizing each style and perfect their ability to be flexible in their evaluation and appropriate use of varying leadership styles. There is not one best style but leaders must adjust their leadership style to the situation and the people being led. Leading with the Myers-Briggs Personality Inventory While many of us have focused on utilizing the MBPI as a self-management or team building tool, this seminar emphasizes how the MBPI can help us improve our leadership abilities. While personal values and leadership styles are diverse, being a manger means getting the work done through others - and your employees have different personality types. By understanding your personality type through the Myers Briggs model, you will understand your own work style and help you understand the approaches and needs of those who work for you. You will be able to resolve conflicts related to type, gain the flexibility to change your styles of communication, and have a greater understanding of using type to lead. You will be able to apply your learning of preference differences to your workplace environment. Lighten Up With Laughter: Humor in the Workplace We enjoy working with, listening to, and seeing charismatic people with a good sense of humor. Yet in our changing workplaces, we have lost our ability to appreciate the lighter sides of things. In the workshop, we will learn how humor helps put the joy back in work. We will learn about the psychological and physical benefits of humor, understand what makes for appropriate humor in the workplace, learn some strategies for improving our sense of humor and come up with practical suggestions for using humor successfully at work. In 2010, the divorce rate is predicted to be 55% and there are many more women living alone today than living with someone. Part of a successful work/life balance, is to ensure that we have the social support and friendship and romantic networks that serve our needs as well as socializing activities. Many of us are so enslaved to our work, that we don't prioritize the goal of socializing enough. This seminar will discuss new ways to socialize. At the same time, we will learn a four part strategy for mastering loneliness and discuss the pros and cons of being single. Being alone does not need to mean you are lonely. In our changing world, ironically there are infinite web based possibilities of matching services; the old profession of professional match making has been reborn. We also live in a more complicated world where safety has to be a prime consideration. We will discuss how to meet potential romantic partners in a safe manner. We must look at our past experiences of meeting, dating or have relationships with inappropriate partners and recognize whom to avoid, what triggers unsafe behavior, and what personal traps we fall into when we are looking for a mate. Loss is a natural, if very painful, part of the process of living. There can be loss through the death of a loved one, loss through divorce, loss of a job, or loss of friends because of a move or retirement. Loss brings with it another natural and very human response – grief. One response to grieving is to suppress it, but that doesn’t make you stronger or more capable of handling your life. If left unresolved, grief can lead to depression, anxiety, sickness, alcohol or other drug use, or even suicide. In this workshop, we will learn about the types of loss, the stages of loss, the difficult work of grieving, and special issues such as children and loss and prolonged loss. We will also gain an awareness of the coping tasks of working through grief, a self-care quiz, and the do’s and don’ts when someone else is grieving. Maintaining a Positive Attitude Do your employees, co-workers or yourself dread coming to work every morning? Do they seem to complain about their job toco-workers? Both in life and at our jobs, it is sometimes very difficult to maintain a positive attitude. This frequently requires us to re-examine our expectations regarding change and control, as well as our attitudinal log-jams that keep us inertly feeling stuck, which can lead to job burnout. In this workshop, we will focus on ways to improve attitudes in the workplace and in your daily life and also assist managers to find ways that enhance morale, empowerment and trust – key factors in maintaining a positive attitude. Managing Transition and Job Loss – Employee Training Any type of change can affect mood, morale, feelings of self-worth and productivity and certainly the transition of a job loss or change generate these reactions. In this workshop we will examine why dealing with a job loss is so difficult. We will look at influencing factors and do exercises related to your job loss, whether it be through firing, downsizing, mergers or retirement. We will discuss the internal responses to job loss as compared to the grieving model and look at the psychological reactions of the Bridge’s model of endings, neutral zone and new beginnings. We will do some role plays and discuss some case scenarios that illustrate how we can move on to new beginnings. We will also cover beating the unemployment blues, Finally, we will examine healthy ways to deal with the stress of a job loss and assess our coping skills, the use of support systems, and ways to take care of ourselves. Managing Transition and Job Loss – Manager Training In addition to the above goals, we have a separate module for managers and supervisors on responding to employees in transition. We will review typical reactions and behaviors that a manager may need to deal with and emphasize the need for over-communication. In a series of role plays, we will practice different style of management support for typical employee reactions. We will also discuss typical mistakes managers make in a transitional environment as well as how to deal with the change survivors effectively. Myers-Briggs Personality Inventory Seminars While many of us have focused on utilizing the MBPI as a self-management or team building tool, this seminar emphasizes how the MBPI can help us improve our leadership abilities. While personal values and leadership styles are diverse, being a manger means getting the work done through others - and your employees have different personality types. By understanding your personality type through the Myers Briggs model, you will understand your own work style and help you understand the approaches and needs of those who work for you. You will be able to resolve conflicts related to type, gain the flexibility to change your styles of communication, and have a greater understanding of using type to lead. You will be able to apply your learning of preference differences to your workplace environment. Wellness topics are highly popular today as we know that a healthy workforce is a productive workforce. In this seminar, we will understand the physical and mental benefits of exercise and healthy eating. We will learn specific weight management techniques and healthy eating guidelines. All of us need to identify our personal barriers to success for general fitness, nutrition and overall health. During this workshop, we will develop a personal fitness action plan that will help us meet our goals. Personal and Professional Ethics We only need to look at our newspapers to confirm that personal and professional ethics is an escalating problem in our organizations. It is a manager’s responsibility to set the best practice standards for his/her staff and ethical behavior is a day-to-day issue within an organization. There is a difference between knowing what is right or wrong and acting accordingly. The acting side of things can be difficult. In this workshop, we utilize a variety of self-assessment tools, extensive role plays and a video to identify the principles of business ethics and its benefits. We describe the impact of unethical behavior on business, understand the formulation of our own value system and learn to identify and manage influences or pressures that can cause us to behave unethically at work. We review models that can help us when faced with ethical dilemmas, demonstrate how to “take a stand” when people are behaving unethically and learn how to respond confidently in our ethical decision-making. Personal Stress Management That Works!We all experience stress both at work and home, but it is vital to learn how to effectively manage it. This workshop will discuss the perceptions, emotions, behaviors and physical processes concerning stress in today’s world. We will learn to recognize the symptoms of stress and differentiate between “eustress” and “distress.” We will discuss some realistic approaches to handling our day-to-day stresses that we encounter through adopting effective “stressbusting” strategies. We will focus on the specific contributors to workplace stress and learn both cognitive and behavioral stress management techniques. While stress is unavoidable, how you choose to deal with it can determine whether it becomes a positive or negative force in your life. Personal Traps In Workplace ChangeThe new workplace is fraught with traps that may ensnare your way through organizational change and workplace pressures. Based on the work of Sandler and Gray, you may be dismayed to learn that these traps may unwittingly be set by yourself – by taking things too personally, by concluding that someone’s out to get you, by taking on too much responsibility and so on. With self-tests for traps and trap breaking exercises, this workshop will offer powerful strategies for those who find that "work just isn’t what it used to be and what used to work at work simply doesn’t anymore". Practical Solutions To The Problems Of Employee Performance The typical performance management and coaching system tells managers how to react and solve problems after they occur. This motivational training uses a proactive system of interventions to prevent employee performance problems from occurring. Based on the work of Ferdinand Fournies and others, this training will present invaluable practical advice on understanding the hidden influences that affect everyone’s performance. But this includes managers who did something wrong to or for their employees or who failed to do something right to or for their employees. Even failure related to personal problems could be decreased if managers realize that while personal problems may be reasons for feeling bad, they are not necessarily reasons for working badly. Let us use the power of preventive management to get perfect performance through self-assessments and case scenarios and meaningful discussion. Respect in the Workplace: How Managers Can Prevent and Stop Sexual Harassment All managers need to know what constitutes harassment, especially sexual harassment. They have an obligation and responsibility to see that there is not a hostile work environment and that their employees refrain from any harassing behaviors. This training creates an awareness of what constitutes sexual harassment and how a supervisor can promote a workplace free of harassment. We will learn appropriate ways to respond to allegations of harassment, so as to resolve the problem and minimize company liability. It will also provide steps a supervisor should take if they learn an employee is being harassed and how he can teach and support his employees to take steps if they feel they are being harassed. Finally, we will learn strategies to help supervisors prevent incidents of harassment from occurring. Resuscitate Your Team: Cure the Negativity Virus Negaholics take their toll on a regular basis. Individuals who’re addicted to negative behavior and negative thinking can slow projects to a grinding halt, destroy team spirit, and spread their poisonous attitudes throughout the workplace. Based on the work of Dr. Careter-Scott, this workshop will provide management with the powerful tools and strategies that can transform negative attitudes into positive behaviors. We will use self-assessment tools and self-correct tips to recognize and work effectively with the negaholic behaviors that are draining your organization. Retaining Self-Esteem in Difficult Times This workshop deals with self-esteem and how to build it in yourself and others. We will look at the definition of low and high self-esteem, examine the attributes of people who reflect both and do self-assessments to begin realistically to examine our self-esteem strengths and what factors contribute to getting stuck in low self-esteem patterns. We will begin to audit our strengths, talk to ourselves positively and get the right feedback from the right people to help us devalue unnecessary negatives and practice healthy acceptance of our total self. Riding the Wave of Change – A Manager’s Guide Most organizational change efforts fail and 68% of companies have unanticipated problems in the change process. One of the primary reasons change efforts fail is because leaders do not consider change from an employee’s perspective. Leaders need to address concerns that people have when they are asked to change. In this workshop, we focus on how manager’s can produce an effective change process. We will learn about the typical reactions to change and discuss our experiences and concerns surround organizational change. We will identify how to help employees who are experiencing change and discuss the do’s and don’ts that managers need to understand. "Self-esteem
and Body Image" Sexual Harassment in the Workplace: It's Up To You (Employee's Version) Utilizing case scenarios from a movie for discussion, employees will explore what constitutes sexual harassment. They will begin with a sexual harassment self-assessment and understand such key concepts as quid pro quo, hostile environment and reasonable suspicion. They will learn the benefits of promoting a workplace free of sexual and other forms of harassment as well as the costs of harassment to the individual and organization. Finally, we will practice speaking up and confronting strategies so that harassers will stop their behavior before formal charges are filed.
Good managers are good leaders and while there are many books available on leadership, we sometimes fall into the trap of relying on one fall-back style which may not be appropriate. Situational leadership is a model based on diagnosing the developmental needs of your employee reflecting their competency and commitment on a specific task. Then we learn about the four styles of leadership – directing, supporting, coaching and delegating, and begin to match the appropriate style to the needs of the employee. We learn that the two keys to good leadership is flexibility in style choice and partnering with the employee to agree on shared needs and desired support and direction. Smoking Cessation: Choices and Challenges This seminar is designed to help participants understand their smoking habit, the health consequences of smoking and techniques and products available to help individuals create a smoke free future. We will identify the addictive elements of smoking as well as list the benefits of quitting smoking. We will break out into small groups to identify individual reasons for smoking and participant's smoking triggers and cues. We will discuss smoking cessation products and identify support systems available to new non-smokers. We also review the physical benefits of quitting smoking and discuss the importance of motivation to a successful quit action plan. Substance Abuse In the Workplace With substance abuse in the workplace an increasing factor, it is critical to examine what the costs of employee problems with drugs and alcohol are to the organization, review the organization’s policy and determine why supervisors play a key role in its detection and management. In this workshop, we will determine a base line of our current knowledge about phases of alcohol and substance abuse, the recognition of behavioral and physical potential symptoms and the uses and effects of different controlled substances. We will build skills in confronting employees with possible problems, review the documentation, intervention and management process, look at both internal and external resources as well as the reintegration process of the employee into the workforce. Substance Abuse Training for DOT Employees For employees covered by Department of Transportation or Federal Transportation Authority policies, this workshop reviews the specific regulations, standards and testing requirements. Beginning with a pre-test of alcohol and substance abuse knowledge, we build the knowledge base by focusing on the signs and symptoms of different substances, and the concept of reasonable suspicion behaviors. We review the concepts of denial, enabling, and the organization’s commitment of safety for peers, family, customers, and the public. Finally, we review how help can be obtained, the role of the substance abuse professional and their employee assistance program. We will also include a segment on the organization’s particular policies on alcohol and substance abuse beyond the Federal standards. Supervising Troubled Employees In this workshop, we will examine our understanding of how personal and family problems of daily living can spill over to workplace performance issues. We will examine the increasing prevalence of “troubled employees” as well as the recognition of the presentation of employee problems as they affect job performance. We will learn how our own attitudes and obstacles in taking action can inadvertently enable the continuation of performance problems, and lead to lowered team morale and frustration. Through break out sessions with case scenarios of trouble employees, we will identify patterns of problem performance, their impact on the workplace, the expectations for change and the interventions that might be employed.
Managers know that their productivity and workplace health depends on having a strong team. They want to move their team members to superior new levels of performance and be the coach of a winning team. In this seminar, we will focus on how managers can accomplish this goal. We begin with an understanding of what makes a cohesive team and have the participants take an assessment that clarifies key elements and where their team scores at present. We will then learn strategies to motivate employees to work more effectively together including building better communication skills, conflict resolution skills and new ways to feel empowered. We will also increase awareness of how managers can improve their team leadership skills.
The purpose of this workshop is to define a team and distinguish it from a workplace group, learn how to organize teams, develop term goals and objectives and identify the roles of team members. Team building is a long term process of learning to work together and creating a climate that encourages and values the contributions of team members. We will look at the characteristics of good team building, do self-assessments as to the stage of team development, and come up with a team charter as to how the team should focus and function. Team EmpowermentThe objective of this workshop is to assist each team member in recognizing their important role as a contributor and change agent in the process of achieving successful organizational goals, team effectiveness and team quality. We will define what constitutes an empowered team, understand the value of team building, learn the characteristics of an effective team and the stages of team development, and assess the needs of the work group and identify goals and an action plan for creating an empowered team. The Challenges of Being a New Manager What prepares someone to be a new manager? While some people are natural managers, the reality is that most of us need specific training to take on this new role. Newly promoted managers usually have to keep doing their technical responsibilities while managing people, schedules, evaluations, budgets, reports to upper management and more meetings. The most demanding task to learn the first year is how to deal with the “people challenges”. In this training, we will talk about managing the transformation and transition into a new manager role. We will examine the responsibilities of a new manager and practice skills in communication, motivation, decision making, delegation, conflict management and time management. We will focus on interpersonal judgment, coping with the stress of role strain, negativity, isolation and the burden of leadership responsibilities. Given time, we will use the DiSC Manager Self- Assessment Tool and learn how to understand the effectiveness of different management styles. We will also learn the most common new manager pitfalls and the do’s and don’ts’ of successful employee management. Often confusion in the workplace could be avoided if clear communication was practiced. In this workshop, we will learn the definition of effective communication and why it is so important, as well as the characteristics of bad communication. We will practice communication tips on how to improve sending and receiving messages. We will use case scenarios to identify sources of miscommunication and its impact as well as self-assessments to identify our own barriers and filters and styles of communication. By the end we will have an action plan for communicating together with integrity both verbally and non-verbally. Being a parent is probably the most important responsibility one takes on in life, yet most of us become parents with little more to guide us than our own experiences growing up. In this workshop, we will examine the different roles that parents play and discuss parenting techniques that set clear limits with children and convey that everything we do has a consequence. We will look at effective parenting skills which include assertive communication, active listening and age appropriate disciplinary techniques. We will also examine tips for the unique challenge of working parents. Two Ears - One Mouth. Communicating for Success However you try to climb the ladder of success, communication skills will help boost you to the top. We all have different communication strengths – often times they contribute to successful inter-personal and professional relationships and sometimes they are the root of our difficulties. In this seminar, through self-assessments, interactive fun exercises and group discussion, we will identify our common roadblocks to communication, identify our communication skill strengths and areas for improvement, and learn to be effective listeners, assertive communicators and outstanding problem solvers. Participants will focus on the balance between listening and talking as it affects communication for success. "You were given two ears and one mouth, you should listen twice as much as you talk" We will address proven tools and techniques for improving both. Understanding the Many Faces of Anger The purpose of this workshop is to assist participants in developing greater awareness of how they express anger and learn some constructive ways of managing angry feelings. While anger is a normal human emotion, that has both constructive and destructive ramifications, we need to learn what triggers our anger and the role that personal choice and responsibility play in handling angry feelings. The participants will identify their anger style, learn about beliefs or irrational thoughts that can predispose a person to anger, and practice a variety of anger management strategies that focus on finding solutions rather than on finding blame. Valuing Diversity in the Workplace In this highly interactive seminar, we will be exploring the concept of diversity in the workplace – what it is, what it’s not and why is it so important to understand. We will take diversity maturity assessments and learn how to maintain an inclusive work environment. We will learn about the wheel of diversity and how issues regarding, gender, sexual orientation, race, ethnicity, language, age, physical ability, and religion all impact a respectful work environment. By looking at core value clashes that can arise, we hope to build diversity competencies.
The definition of wellness is to achieve health and well-being through all stages of life. Many of us are aware of the changes, challenges and opportunities regarding our physical health as we age but in this workshop, we learn to be more aware of the social and emotional changes that retirement can bring. We will look at the socio-genic myths that society places on us - the things which makes oldness insupportable doesn’t come from the consequence of biological aging but from the roles which society imposes on us. We will examine some specific situations facing retirees such as our attitudes towards retirement and our self-concept; understanding social changes as new roles, relationships, loneliness and social isolation; personality and intellectual changes; and depression and bereavement. Facing retirement, we will learn that we can choose to rise to the occasion – choosing a lifestyle, an attitude, a diet, exercise and engagement with the world that contributes to the quality of our life. Have you ever heard of someone complaining that they have too much time on their hands? We tend to view time as an enemy rather than an ally. In this workshop, we will get a clearer picture of what time management truly is and its benefits. We will identify our “problem areas” through self-assessment tools. We will discuss tips for common time wasters, such as handling interruptions and procrastination, look at delegation and get the most out of meetings. Finally, we will look at models of priority setting and develop a personal action plan to improve the “quality of our time.” Workplace ViolenceThis workshop outlines ways to identify and handle potentially dangerous or abusive situations in the workplace. We will look at our responsibility in promoting safety for employees, recognize problem situations earlier and learn how to prevent dangerous situations from developing. We will role play how to defuse emotionally upset employees and manage volatile situations. We will also identify roles and responsibilities for handling situations involving a threat of violence and become aware of both internal and external resources that can be helpful. If time permits, we will also provide information concerning support and assistance for employees who have experienced trauma or tragedy outside the workplace.
Baby boomers have become part of a new generation – the “sandwiched generation” where caring for aging parents at the same time as caring for children and working can become part of one’s daily life responsibilities. With medical costs skyrocketing, with parents living longer but not always living better, with parents living sometimes hundreds of miles away, caring for a parent has never seemed more challenging. Coping with an older relative who denies that they need help, dealing with the realities of roles being reversed, understanding the developmental tasks/losses and assets of the elderly and dealing with the potential abuse and neglect of the elderly are all discussed. In addition, we will examine the particular challenges of communication, problem solving and specialized resource knowledge related to our geriatric population. Often confusion in the workplace could be avoided if clear communication was practiced. In this workshop, we learn the definition of effective communication and why it is so important, as well as the characteristics of bad communication. Beginning with a communication skills self-evaluation check up, we begin to explore the meaning of effective communication. Through activities and games, we learn to recognize the basic verbal and nonverbal communication dynamics and practice tips on how to improve sending and receiving messages. We will use case scenarios to identify sources of miscommunication and its impact as well as self-assessments to identify our own barriers and filters. We will learn the difference between passive, aggressive, passive-aggressive and assertive communication styles and the outcome of utilizing each style. Finally, we will practice the steps of assertive communication through role plays and learn how to respond to common diversionary tactics that perpetuate bad communication.
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